Carphone Warehouse
Do not shop with Carphone warehouse. Ever. For anything.
They were doing preorders on iPhones, so I ordered one and was told it would be with me on the Friday they were released. After waiting all day Friday, I phoned to be told they were out of stock (something they should have told me when ordering). Instead I could have a white one, which would be delivered on Saturday morning. I waited all Saturday morning. It didn’t arrive. I phoned up to be told that my order had come in too late to be shipped Saturday and that they usually don’t do that anyway and there weren’t any in stock either. Remember, at this point I’m also worried about whether or not I’m miscarrying and really don’t need any stress. I cancelled the order and was told I hadn’t been charged.
I went in to the Apple store, who were veryhelpful and treated me with politeness and respect. I know not everone has an Apple Store, but if you do they are great. They operate a little differently to most stores, which can be confusing to begin with (no tills to queue up at), but the service is wonderful.
Today I was looking at my bank account and they’d charged me. Which means 3 different customer service representatives lied to me. I phoned again and asked to speak to a manager. I didn’t get one of them, but I did get a customer complaints representative. She arranged to refund my money but I pointed out that wasn’t really enough. I’ve had to make 3 calls at my own expense and they’ve had my money under false pretenses since 18 June. Apparently that is worth a £5 voucher. I pointed out that I’d never use their company again, so a voucher was of no use.
Realistically, dealing with all their crap didn’t make me miscarry, but it didn’t exactly help during an incredibly difficult time in my life. Which is why I’d like to make sure as many people as possible know about the disgusting way I’ve been treated by them. It isn’t about them overdoing the preorders and having to backdate my order. It is the lack of communication and the way I was assured on every occasion that it was all fine, when it obviously wasn’t. Any idea how to get this to more people?